The perfection in customer services requires to be able to provide an excellent and high-quality service to all customers in all times. In areas where the competition is rapidly increasing, the service performance and customer relations gain more importance than ever. The firms which detect the deficiency in their customer relations and fix them as soon as possible are capable of providing an advantage by reinforcing the customer satisfaction and loyalty.

The secret customer surveys , at this point, provide an accurate and cost effective way to measure the service quality.

The secret customer surveys make it possible for you to;

• Learn the real experiences of your customers at distributors, facililities and sales points.
• See the service quality through the eyes of the customer.
• Maximize the customer satisfaction and reinforce the customer loyalty resulting in the extension of your customer portfolio.